Frequently Asked Questions
Are your products authentic?
Yes, all our products are 100% authentic. We source directly from authorized distributors and manufacturers. We guarantee the authenticity of every item we sell.
What is your shipping policy?
Standard shipping takes 5-7 business days. All orders are carefully packaged to ensure your fragrances arrive safely.
Can I return or exchange a product?
Yes, we offer a 15-day return guarantee. Products must be unopened and in their original packaging. Please contact our customer service team to initiate a return or exchange.
What is the difference between EDT, EDP, and Parfum?
EDT (Eau de Toilette) contains 5-15% fragrance oil and lasts 2-3 hours. EDP (Eau de Parfum) contains 15-20% fragrance oil and lasts 4-6 hours. Parfum contains 20-30% fragrance oil and lasts 8+ hours. The higher the concentration, the longer the scent lasts.
How should I store my perfume?
Store perfumes in a cool, dry place away from direct sunlight and heat. Keep the bottle tightly closed when not in use. Avoid storing in the bathroom due to humidity and temperature fluctuations.
Do you offer gift wrapping?
Yes, we offer complimentary gift wrapping for all orders. You can add a gift message during checkout, and we'll include it with your order.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order using our order tracking page.