Returns & Refunds

30-Day Return Guarantee

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of delivery for a full refund or exchange.

Return Conditions

• Items must be unopened and in their original packaging
• Items must be in new, unused condition
• Original receipt or order confirmation is required
• Returns must be initiated within 30 days of delivery

How to Return

1. Contact our customer service team at info@cleannaturalscent.com or call +1 (555) 123-4567
2. Provide your order number and reason for return
3. We'll send you a return authorization and shipping label
4. Package the item securely in its original packaging
5. Ship the item back using the provided label
6. Once we receive and inspect the item, we'll process your refund or exchange

Refund Processing

Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned item. You'll receive an email confirmation once the refund has been processed.

Exchanges

If you'd like to exchange an item for a different size, concentration, or product, please contact our customer service team. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We'll arrange for a replacement or full refund at no cost to you, including return shipping.